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2003-2004 Institutional Effectiveness Plans

Telecommunications Department

Account Number:  _2-67030__


Related College Strategic Goal & Objective

Objective(Please number each objective and provide a detailed description)

Measurable Outcome Directly Related to the Objective

Expected Cost (Budget: Adequate or Increase $______)

Steps for Assessing Outcomes for each Objective

Results of Assessment

VI. 2.

V. 2.

1.  Implement a system in Livingston that will improve telephone communication.

1. Implementation of a voice mail/automated attendant system in Livingston by Dec. 31, 2003.




1.       Determine which voice mail system would best accommodate the needs and be compatible with Livingston’s telephone system.


2.       Acquire the system at the best possible price


3.       Install the system.


4.       Train users by 12/31/03.

System was installed Dec. 2003.

Users were trained by Dec. 31, 2003.

Objective complete.

V. 2.

2.  Reduce costs for local telephone service.

1.  Costs for local telephone service should decrease from 03 fiscal year baseline by $30,000 to $40,000.  Project to be complete by June 30, 2004.


1.       Determine baseline costs for 03 fiscal year.

2.       Determine options for local service that are available. 

3.       Explore contracts available to other Higher Education institutions.

4.       If economically practical, change local telephone service.

5.       Measure new contract price against fiscal year 03 baseline to assess economic impact.



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