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2003-2004 Institutional Effectiveness Plans

Institutional Effectiveness, Research, Planning and Assessment

Account Number2-60025; 2-60060 

Related College Strategic Goal & Objective

Objective (Please number each objective and provide a detailed description)

Measurable Outcome Directly Related to the Objective

Expected Cost (Budget: Adequate or Increase $______)

Steps for Assessing Outcomes for each Objective

Goal I, 1

1. Conduct time management study to evaluate turnaround time for non-dated special request from other VSCC units or external constituents.

Improved turn-

around time by June 30, 2004 as compared to estimated time for completion.


1. Record all request including requestor, date and brief description of information to be provided.

2. Establishment of baseline times.

3. Make staff assignments for required activities to complete request.

4. Identify estimated time for completion.

5. Evaluate effectiveness of recording times and continue process if warranted.

Goal XI, 2

2. Develop and implement grant procedures

1. Completion of draft procedures by March 30, 2004.




1. Identify individuals to serve on committee to assist with development of procedures by January 30, 2004.

2. Research “best practices”.

3. Explore electronic sources for identification of available grant funds (i.e., SPIN, GENIUS)

4. Write procedures.



2. Approval of grant procedures and begin implementation June 30, 2004


1.       Implement procedures.

Goal I, 1

3. Expand WEB presence by creating VSCC personnel location password protected to permit additional avenues to share quality measurement information.

1. Establishment of password protected WEB presence by March 30, 2004.








1. Password protected WEB presence established and announced to campus personnel.






2. Identify 100% of all existing quality measurement information sources.


1. List of existing quality measurement information sources.



3. Move 25% of existing information to password protected location by June 30, 2004.


1. Move information to WEB location for access by VSCC employees.



4. Add counter for access to WEB site by March 30, 2004.


1. Counter is present on WEB site.

Goal I, 1

4. Strengthen services provided by grand unit.

1. 5% increase in request for assistance from other units on campus.




1. Establish baseline by reviewing previous request for 02-03.

2. Using time management determine 5% increase.






2. Conduct 25% of focus groups.


1. Identify focus groups.

2. Schedule focus group meetings.



3. Formulate strategies to address constituent needs.


1. Identify needs of constituents.

2. Develop strategies to address identified needs.


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