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2003-2004 Institutional Effectiveness Plans

 Advising Center

Account Number:  2-45000 

Related College Strategic Goal & Objective

Objective (Please number each objective and provide a detailed description)

Measurable Outcome Directly Related to the Objective

Expected Cost (Budget: Adequate or Increase $______)

Steps for Assessing Outcomes for each Objective

Goal VI, Objective 1





















1.  Prepare new articulation agreements with colleges or universities (minimum of 4 programs per agreement).








1.Preparation of Articulation Agreements will be pursued with at least 4 schools by June 30, 2004.





























1.Prepare a table of all TBR/UT schools as well as private schools to which our students might transfer.

2.100% of TBR and UT schools will receive updated Transfer Equivalency Tables from VSCC to complete and return.

3.Determine which schools are interested by comparing the comprehensive list of TBR/UT schools to a list of those completing a Transfer Course Equivalency Table.

4.Determine which schools receive most of our transfer students and/or would be interested in creating articulation documents (since most of the work is at their end).

Goal VI, Objective 3

2.Develop and provide advisor training workshops. (Teresa Brown)

1.100% of advisors and student services personnel at all identified sites will receive advisor training by June 30, 2004.


1.Prepare a master list of sites where advisors are assigned or where personnel need training.

2.Prepare a list of personnel to receive advisor training.

3.Prepare a list which documents who was trained and what training the groups received.

4.Evaluate the training sessions.

Goal VI

3.Develop and implement a process that aids students in selecting or changing majors. (Teresa and Tim)

1.The number of students who change “majors” each year will be reduced by 20%, thus reducing the number of advisees reassigned.


1.Discover whether or not a Majors Report already exists; if not, work with Institutional Research to develop a database so that a report can be made accessible to campus personnel (in the Fact Book, for example).  Two reports should be prepared—one report after students accumulate 30 semester hours of college-level work (prior to graduation) and another report after students graduate.  The latter report, with trend data for several years, should be prepared first.

2.Work with Admissions to advise students completing applications about the meaning and choices of “major.”

3.Reduce the number of “undeclared” degree seekers by advising into “majors” and encouraging “undeclared” students to declare. 

4.Compare the number of “change of major” forms to baseline data.

5.Explore the possibility of reducing the number of hours allowed for “Adult Specials” to encourage selection of “major” at an earlier time.

Goal XII, Objective 1

4.Evaluate student satisfaction with advising services in two academic major areas, Fire Science Technology and General Business Administration

1.75% of those contacted will report satisfaction with advising.



1.Identify Fire Science Technology and General Business Administration majors.

2.75% of currently enrolled Fire Science Technology and General Business Administration majors will be contacted.

3.A call list and script for use in the interview will be prepared.

4.A written report will be prepared which summarizes the interview results and provides a list of additional information required (needed) by students contacted.


Goal VI

5.Evaluate the satisfaction with advising in the Advising Center.

1.More than 80% of students using services of the Advising Center (and who complete a satisfaction survey) will be very satisfied or satisfied with the service they received.


1.Survey all students who use the Advising Center.

2.Explore the possibility of providing an anonymous “Advisor Satisfaction Survey” instrument on the website for students.

3.Consider developing a “Peer Scheduling” program using students from SGA, PTK, scholarship recipients, etc. during registration.

4.Explore the possibility of using the current satisfaction survey (from the Advising Center) for evaluation of satisfaction with advising by advisors in the academic divisions and LRC.

5.Examine and possibly revise the question(s) related to advising on the Enrolled Student and Alumni surveys.

Goal VI

6.Integrate services of advisors in the Advising Center with those housed elsewhere.

1.100% of advisor/counselors in the Advising Center and Counseling and Testing will engage in cross-training activities.


1.A list of skills needed to function effectively will be prepared.

2.A list of advisor/counselors to be trained will be prepared.

3.A list of shared activities/responsibilities will be prepared.

4.Document the completion of training.


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