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2003-2004 Institutional Effectiveness Plans

 Administrative Computing

Account Number:2-43000 / 0-73040 / 2-14000

Related College

Strategic Goal &



(Please number each objective and provide a detailed description)



Directly Related to the Objective

Expected Cost (Budget: Adequate or Increase $______)

Steps for Assessing Outcomes for each Objective


CSA0304-001 Upgrade and replace client hardware and software

Replace or upgrade 100% of office computers less than 500mHz and 128MB by June 30, 2004.


1. Identify all office computers with less than 500mHz and 128MB by December 1, 2003.

2. Develop plan for replacing 100% of all office computers with less than 500mHz processors and 128MB RAM by Dec. 15, 2003.

3. Initiate implementation schedule by December 17, 2003.

4. Begin acquisition of replacement machines

5. Configure and install new machines according to implementation plan.


Maintain technical expertise through professional development

100% of IT personnel will participate in identifiable and applicable professional development


1. Server/Network Management PD for two individuals.

2. Client Hardware PD for two individuals.

3. Application System PD for two individuals.

4. Database/DB Management PD for two individuals.

5. Operational PD for two individuals.

6. Departmental Management/Leadership PD for four individuals.


Evaluate current evaluation instruments

Revised evaluation process will be in place by March 2004.


1. Reviewing current evaluation instruments and modifying as needed by Dec. 31, 2003

2. Establishing criteria for when service is to be measured by Jan. 5, 2004.

3. Establishing process for the evaluation of the service assessment by Jan. 30, 2004.

4. Pilot the assessment process no later than Feb. 27, 2004.

5. Implement the assessment process by March 19, 2004.


CSA0304-004 Establish a common baseline of supported technology

Common baseline will be completed by March 15, 2004.


1. Establish regular meeting schedule between administrative and academic computing personnel by Nov. 30, 2004.

2. Develop outline of supported technology by Dec. 31, 2004.

3. Develop 2004-2005 plan for supported technologies by March 15, 2004.


CSA0304-005 Standardize PC software application  platform

All users will be migrated to Office 2003 by June 30, 2004


1. As a result of the established common baseline of supported technology, all users will be migrated to Office 2003 Professional.


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