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2002-2003 Institutional Effectiveness Plans

Vice President of Student Services

 Account Number:  _2-60015

Related College

Strategic Goal &


Unit Objective

(Please number each Objective

Expected Results



Expected Cost (Budget: Adequate or Increase $______)

Primary Quality Indicator from TBR Performance Standard OR Other Measure & Activities for Assessment

Goal VI, 3

1. To improve and upgrade Student Services web page

1. To provide more information on each unit within Student Services in order for students to be more familiar with the services provided


A counter will be placed on the Student Services web page to indicate how many web inquiries have been made.

Goal V, 2


1. Investigate the feasibility of using technology to assess the quality of services provided by Student Services units.

1.  To design an on-line survey that students can access, complete and submit through e-mail


Implementation of on-line survey by May 2003

Goal V

1. To review all Student Services policies currently in the College Manual.

1. To update all policies to insure compliance with TBR policies and guidelines


Volunteer State Policy Manual

TBR Policy Manual


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