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2002-2003 Institutional Effectiveness Plans

Information Technologies

 

Account Number:

2-43000 / 0-73040 / 2-14000

 

Related College

Strategic Goal &

Objective

Unit Objective

(Please number each Objective

Expected Results

Or

Outcome

Expected Cost (Budget: Adequate or Increase $______)

Primary Quality Indicator from TBR Performance Standard OR Other Measure & Activities for Assessment

IV,VII,III

ITIE0203-001 Upgrade campus salary plan

Fill vacant positions with qualified employees

$200,000

Factor a minimal 3-5% annual increase

Adjust IT salaries to within at least 10% of regional median market salaries, vacant positions filled see http://www.state.tn.us/labor-wfd/lmi.htm

III,V

ITIE0203-002 Service Unit Assessment

Monitor service levels delivered

Covered in existing budget

This IS the measure

III,V,VI

ITIE0203-003 Establish IT Hot Site

Replicate essential systems to hot site

$160,000

Establish a replicated instance of essential information systems in separate location from Computer Center

IX,VI,VII,III

ITIE0203-004 Update DR/BC Plan

Update IT Disaster Recover/Business Continuity Plan

$15,000

Bring the current IT Disaster Recover/Business Continuity plan up to date.

III,V,VI

ITIE0203-005 Upgrade enterprise networking

Upgrade the capacity of the network

$60,000

Complete upgrade of enterprise network

V,III, I

ITIE0203-006 Install Exchange Collaboration server

Installation of Collaboration Server

$10,000

Installation of the Exchange Collaboration Server to facilitate the development and deployment of workflow applications to the campus.

IV,I

ITIE0203-007 Professional Development

Increase the knowledge and ability of IT Personnel to support new technologies

$28,000

Completion of MS VB Training for all Programming Personnel

Completion of Application System specific training (Banner?, ADS, SIS, HRS, FRS, WebCT)

Completion of MS W2K Training for all Full-time Technical Services Personnel

Participation in Leadership/Management training for unit/department leadership

VI,VII,IX,I

ITIE0203-008 Improve account/access maintenance process

Automate/delegate the processes for maintaining user accounts and access to enterprise information resources

$6,000

Completion of programming and related training

VI,VII,IX,I

ITIE0203-009 Implement student email solution

Implementation of student email system

$45,000

Replacement of CampusPipeline with new email system.

V, III, I

ITIE0203-010 Menu System

Implementation of Menu system for SCT applications

Covered in existing budget

Complete design, development and implementation of menu system for SCT applications

V, III, I

ITIE0203-011

Implementation of e~Print

Covered in existing budget

Complete implementation of e~Print

 

 


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