COM 100 – Fundamentals of Speech Communication – EXAM 2 Study Guide

(Verderber 10^th Ch 7-11)

Chapter 7 – Self-Disclosure and Feedback

Define Self-Disclosure and Recognize the 5 Guidelines for Appropriate Self Disclosure
What is the relationship between Self-Disclosure and Risk?
What is meant by levels of self-disclosure formality? What level of self-disclosure would be found in the U.S?
What is the relation of self-disclosure and intimacy? What tendency is noted between women and men and their self-disclosure?
What is rapport-talk? Report-talk? Who is Deborah Tannen?
Compare the process and effects of: “Withholding or Masking Feelings”, Displaying Feelings”, and “Describing Feelings”? And what 5 reasons are identified for not describing feelings?
Relate Non-Verbal Communication to the process of Displaying Feelings.
How are “I Statements” and “Owning Feelings/Opinions related?
Identify the following Personal Feedback categories: Praising & Constructive Criticism
Recognize 5 methods of giving constructive criticism
What is “Assertive Behavior (assertiveness)”, “Passive Behavior (passivity), “Aggressive Behavior (Aggression)”? How are each valuable communication tools? How can each be a detriment to our communication? Recognize cultural differences of these behaviors.
What are some characteristics of assertive behavior?

Chapter 8 – Communicating in Relationships

Define and/or identify a good relationship. What is the most important sign of a good relationship?
Recognize the 3 categories of relationships and identify qualities in each.
What “communication stages” occur in typical relationships as they are built? What are “idea exchange”, “gossip”, self-disclosure, and “feedback”?
What is the “Johari Window” What are the 4 quadrants and what do they represent? If what you know about yourself is also supported verbally by others, which pane of the Johari Window are you in? Which is the secret part of the Johari window? Who are Joe Luft and Harry Ingham?
Define relationship stabilization. Identify “trust”. How do “gossip” and “idea exchange” differ?
What type communication characterizes an intimate relationship?
What are provisional statements? Define “communication equality”? Identify interpersonal needs?
Who are Shutz & Thibaut and Kelley? Which theories have they developed? What are the strengths and weaknesses of the Exchange and the Interpersonal Needs theories?
Define “interpersonal conflict”? Recognize the inevitability of conflict.
What are withdrawal, accommodation, collaboration, compromising, forcing in the context of conflict resolution?
Who is most associated with research on conflict resolution?
What is “seeking common ground”? What is the relationship of non-verbal communication to conflict resolution?

Chapter 9 – Interviewing (Note: Not all sections cover Chapter 9 –check with your instructor!)

What are qualities of a good cover letter? What should the well-written resume include?
What are suggestions for questions you ask when you are interviewing for a job or position?
What is a good rule of thumb about salary expectations in the job interview?
Recognize and differentiate between: “open question, “closed question” “leading question”, “primary questions”, “follow-up question”.
What should initial questions develop in an interview?
What are “warm up questions”?

Chapter 10 – Participating Group Conversation

Define a “work group”? Identify the ideal seating arrangement for groups?
What is an ideal work group size?
How are task and optimum size related in selecting a work group?
What are “cohesiveness” “groupthink”, “rules”, “consensus”, “proposition”, “questions of fact”, “inference”, “questions of policy”, “questions of value”. “ Thesis statement”, “opinion”, and “goal”?
What constitutes “effective group discussion”?
How should group members prepare for discussion group meetings?
In the problem solving method, what is analysis?

Chapter 11 – Member Roles and Leadership in Groups

Define “leadership”?
What is “coercion”? What is “influence”?
Define “leader sociability”? Identify relevant traits for determining leadership potential?
What is a “task leader”? What is a “maintenance leader”?
What is authoritarian leadership?
Who are White and Lippit?
What characterizes “maintenance leadership”?
Which characteristics make up the following small group roles:

What impact usually is the result of indecision on the part of a leader?
What is an agenda and what is its purpose? Who is responsible for the agenda?
Why does the leader ask questions of group members? What are the purposes of questions in group discussions?
What is the value of summary and when should summary be used?
What are the criteria for determining whether a group decision was a good one?

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